Kerry Village Water System is located west of Mill Bay in Area A. The water system services the Kerry Village mobile home park, a residential development off of Briarwood Drive and a new subdivision on Shawnigan Mill Bay Road.

Source, Treatment and Distribution

A groundwater well pumps water to the treatment building where the water is treated for manganese and iron in the source water. The water then receives chlorine disinfection before being pumped to a 318 m³, below-grade, concrete water storage reservoir and is fed to the distribution system as required by the customers.

Critical equipment is monitored 24-hours a day for malfunctions, such as high or low chlorine levels or pump failures; if such an abnormality occurs, an alarm is immediately sent to the on-duty pager to alert CVRD staff for quick response.

Annual Water Testing

Kerry Village water system is sampled, at a minimum, once a week. The following table shows the sampling frequency and parameters tested for the water system:

Testing results can be found in the Annual Water Report completed each year.

Manganese Sampling Results

Manganese Results Summary

Fee Structure

Kerry Village Water System is a partially metered water system. Customers receive user fee invoices every six months and an annual parcel tax is levied on individual property taxes. Mobile homes are charged a flat rate. Single family homes have a water meter that records water consumption. Water meters are read every six months and these customers are charged according to their consumption. Current year budget information can be viewed here.

Annual Charges

Undetected Leaks

Undetected Leaks will be considered in any buried service water line or water line in the building's walls. Plumbing fixtures are taps, toilets and hose bibs. 

User Charges may be adjusted where an undetected leak on the consumer’s property has resulted in water usage greatly exceeding typical usage of water, according to the applicable classification(s) and there is no indication that water was knowingly allowed to run to waste. A request for a leak adjustment may be granted if all of the following conditions are met or in extraordinary circumstances, upon approval of the Corporate Financial Officer or the Manager.

1. The property owner has not been granted a leak adjustment in the last 5 years. 
2. The leak was repaired within 30 days of billing or discovery of the leak.
3. Written verification describing the nature of the leakage and the action taken to rectify the problem must be received by the Manager before a leak adjustment will be granted.

Where a leak adjustment is approved, User Charge adjustments will be determined as follows:

1. If the leak is found in the service line, volumes from the 2 previous years, of the same billing cycle, will be averaged and charged. i.e. Average of 2 previous summers, if leak occurs in the summer.
2. If the leak is associated with an in-home plumbing fixture or irrigation system, volumes from the 2 previous years, of the same billing cycle will be averaged plus 50% of the incremental water usage (between the average and the overage) will be charged to a maximum added value of $500.
3. Subsequent leaks occurring within 5 years of the previous leak adjustment request will be eligible for the cap of $1,500 per single family dwelling equivalent, up to a maximum of $5,000. Where the average of the 2 previous years of the same billing cycle is greater than $5,000, the eligible cap will be 1.5 times the average.

Undetected Leak Adjustment Application

In order to apply for an adjustment, an Undetected Leak Adjustment Application must be completed and submitted within 30 days of billing or leak discovery.

The process for submitting an Undetected Leak Adjustment Application is as follows:

1. Identify and repair the leak on your property.
2. Fill out the Undetected Leak Adjustment Application, found here.
3. Submit the completed application with supplemental materials (photos, invoices, etc.) to Utilities@cvrd.bc.ca.

Please note the following:

• An incomplete application and/or missing photos/invoices will result in a delay in processing the Undetected Leak Adjustment Application.
• Completion of this form does not guarantee that an adjustment will be granted.

For any questions and inquiries regarding the Undetected Leak Adjustment Application, please contact the Utilities Division at Utilities@cvrd.bc.ca or 250.746.2530.