Why wasn't my recycling/garbage collected?

If your tote is not collected on your scheduled pickup day, please revisit the tips for a successful pickup to ensure that you are correctly placing your materials at the curb. The most common issues are:

     a. Incorrect spacing. Please space totes 1m apart from other totes and surrounding objects such as cars, telephone poles, and utility boxes.

     b. An overfilled tote. Totes cannot be collected correctly if they are overfilled or have materials placed on their lids, which fall out and litter the roadway when tipped.

     c. Totes facing the wrong direction. These totes can be rejected as they pose a safety concern when contents are tipped into the collection truck 

Have a yellow "oops" or red "we left" sticker on your collection tote? The CVRD reserves the right to refuse the collection of any materials that do not belong in the curbside recycling program. Call the Recycling Hotline at 250.746.2540 or 1.800.665.3955 for more information.

For up-to-date information about missed collections due to mechanical failures or weather-related disruptions, subscribe to CVRD newsflashes (sign up here), download the Cowichan Recycles app or visit the CVRD Facebook page.

Show All Answers

1. Can I opt out of the pick-up program?
2. Why wasn't my recycling/garbage collected?
3. I just moved. How do I get my recycling and garbage picked up?
4. Where can I get my recycling or garbage pick-up schedule?
5. What can I put in the blue recycling tote?
6. Why can't I put glass and film plastic in the blue recycling tote?
7. I just built a house. How do I get my recycling and garbage picked up?
8. How is the curbside pick-up program funded?